Terms of Service

1. Acceptance of Terms

By creating an account on CobaltFix, you agree to these Terms of Service, our Privacy Policy, and any supplemental policies we publish. If you do not agree, please do not use the platform.

2. The Marketplace

CobaltFix is a two-sided marketplace that connects homeowners with independent technicians who complete our verification process, which may include identity verification and license checks where applicable. CobaltFix is not the employer of any technician and is not a party to any service agreement between customers and technicians.

3. Accounts & Verification

You must provide accurate information when creating an account. Technicians must complete identity verification, and license verification where their trade requires it, before accepting paid jobs. CobaltFix may suspend or terminate accounts that provide false information or violate community safety rules.

4. Booking a Job

A booking is confirmed once a customer reviews the technician's price and accepts it in the app. Confirmed bookings create a binding request for the technician to attend at the agreed time. Photos, descriptions and the address given at booking define the scope of work; work outside that scope must be approved by the customer before it is performed.

5. Cancellations & Refunds

Customers may cancel a booking without charge at any time before a technician departs. Once a technician is on the way, or work has started, cancellation policies published in the app apply. Refunds and re-service are governed by the CobaltFix Guarantee; the specific guarantee terms are set out on the satisfaction guarantee screen.

6. Payments & Fees

Customers authorize charges upon job completion. CobaltFix charges technicians a service fee (currently 10% of each job) for use of the marketplace. All prices shown to customers are fixed and confirmed before work begins, and an itemized breakdown of base price, service fee and any surcharge is shown before confirmation.

7. Technician Conduct

Technicians agree to attend booked jobs on time, work within the approved scope, follow the customer's reasonable safety instructions, and stop work if the customer reports a problem. Harassment, fraud, and unlicensed work are grounds for immediate removal, with payouts withheld pending investigation.

8. Limitation of Liability & Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. COBALTFIX DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY TECHNICIAN WILL PERFORM WORK TO ANY PARTICULAR STANDARD.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COBALTFIX'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO COBALTFIX IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100. COBALTFIX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

While we verify technician credentials where applicable, CobaltFix's liability for any service performed by a third-party technician is limited to the remedies provided by the CobaltFix Guarantee. Nothing in these terms limits the rights consumers have under applicable law.

9. Disputes & Resolution

If a job goes wrong, both sides may open a support ticket and upload evidence (photos, messages, receipts) in the app. The CobaltFix support team reviews each dispute and may offer re-service, a partial or full refund, or resolution favouring either party based on the evidence. Unresolved disputes are escalated in line with the process described in the Guarantee.

10. Privacy

We collect only the data needed to operate the marketplace, including identity verification records. When payment processing is enabled, your payment data will be processed by our PCI-DSS compliant payment provider. CobaltFix does not store credit card numbers. For full details, see our Privacy Policy.

11. Independent Contractors

Technicians are independent contractors, not employees, agents, or representatives of CobaltFix. Technicians control how, when, and whether they accept and perform jobs. CobaltFix does not control the manner or method of work performed.

12. Indemnification

You agree to indemnify, defend, and hold harmless CobaltFix, its officers, directors, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the platform, your violation of these terms, or any service you perform or receive through the platform.

13. Dispute Resolution & Arbitration

Any dispute arising from these terms or your use of CobaltFix shall be resolved through binding individual arbitration under the rules of the American Arbitration Association. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. Either party may bring claims in small claims court if eligible.

14. Governing Law

These Terms shall be governed by the laws of the State of Wyoming, without regard to conflict of law provisions.

15. Age Requirement

You must be at least 18 years old to create an account or use CobaltFix.

16. Account Suspension & Termination

CobaltFix reserves the right to suspend or terminate any account at any time, with or without cause, and with or without notice, if we believe the account violates these terms or poses a risk to the community.

17. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated via email and in-app notice at least 14 days before they take effect.